Kathleen Chen is a Registered Hearing Instrument Practitioner with Carter Hearing who loves connecting with her clients and making their hearing journey smooth and stress-free. You’ll often see Kathleen traveling to places like Gabriola Island or Surrey, in addition to our Fraser Valley locations like Chilliwack, Hope, and Agassiz. Her goal? Helping people hear better while making the process as easy as possible. Whether it’s a cozy clinic visit or bringing care to a remote community, Kathleen ensures each client feels listened to and cared for. She’s here to help you hear your best, no matter where you are!

​Laura Carter is the heart and soul behind Carter Hearing. As a Registered Hearing Instrument Practitioner and proud Canadian business owner, Laura is deeply committed to helping people of all backgrounds, from the elderly and seniors to Indigenous communities, the homeless, and anyone struggling with hearing loss. Whether you visit one of our locally owned clinics in British Columbia—Chilliwack, Sardis, Hope, Agassiz, Princeton, Lillooet, or Merritt—or rely on our mobile clinics in the Fraser Valley and across BC, as far as Boston Bar or Gabriola Island, Laura ensures that everyone receives the highest level of care and compassion. Her goal is simple: to help people hear better and live fuller lives, no matter where they are or what their circumstances may be. Laura’s dedication extends far beyond the clinics—she is passionate about making hearing care accessible to all.

Lady is a caring and dedicated Registered Hearing Instrument Practitioner who takes the time to listen to every patient’s story. She believes hearing care is about connection, confidence, and improving daily life. Whether she’s helping someone choose their first hearing aids or making careful adjustments for long-term comfort, Lady’s calm approach and attention to detail help people feel supported from start to finish. Lady is also fluent in Spanish, allowing her to serve patients in both English and Spanish with ease and understanding.