About Carter Hearing

At Carter Hearing, we meet you on a more personal level. We aren't some big corporate franchise that doesn't see you as a person. We are 100% Canadian, local to BC in the lower mainland. Our mobile clinics reach across many BC regions including many first nations bands. Our mobile clinics even travel as far as Gabriola island.

Carter Hearing offers personalized hearing care, including custom hearing aids, servicing, and mobile services. Visit our Fraser Valley clinics or access our mobile care to improve your hearing and quality of life where you are.

Our Carter Hearing Team

Providing you with the best in BC hearing care

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Kathleen Chen,
RHIP, Registered Hearing Instrument Practitioner

Laura Carter, RHIP, CEO, Owner Of Carter Hearing Ltd.
Registered Hearing Instrument Practitioner

Thuza Min,
RHIP, Registered Hearing Instrument Practitioner

Kathleen Chen is a Registered Hearing Instrument Practitioner with Carter Hearing who loves connecting with her clients and making their hearing journey smooth and stress-free. You’ll often see Kathleen traveling to places like Gabriola Island or Surrey, in addition to our Fraser Valley locations like Chilliwack, Hope, and Agassiz. Her goal? Helping people hear better while making the process as easy as possible. Whether it’s a cozy clinic visit or bringing care to a remote community, Kathleen ensures each client feels listened to and cared for. She’s here to help you hear your best, no matter where you are!

Laura Carter is the heart and soul behind Carter Hearing. As a Registered Hearing Instrument Practitioner and proud Canadian business owner, Laura is deeply committed to helping people of all backgrounds, from the elderly and seniors to Indigenous communities, the homeless, and anyone struggling with hearing loss. Whether you visit one of our locally owned clinics in British Columbia—Chilliwack, Sardis, Hope, Agassiz, Princeton, Lillooet, or Merritt—or rely on our mobile clinics in the Fraser Valley and across BC, as far as Boston Bar or Gabriola Island, Laura ensures that everyone receives the highest level of care and compassion. Her goal is simple: to help people hear better and live fuller lives, no matter where they are or what their circumstances may be. Laura’s dedication extends far beyond the clinics—she is passionate about making hearing care accessible to all.

Thuza Min is a compassionate and skilled Registered Hearing Instrument Practitioner at Carter Hearing. Whether she's working in our clinics or out in the field, Thuza is dedicated to bringing quality hearing care to communities that need it most. You'll often find her visiting Indigenous communities across Lytton, Boston Bar, Logan Lake, Pemberton, and more. She’s passionate about making sure that hearing services are accessible to everyone, no matter where they are. Of course, she also spends time at our clinic locations in Chilliwack, Hope, Agassiz, Lillooet, Princeton, Merritt, and Chase. If you're looking for a hearing expert with a heart for the community, Thuza's the one to talk to!

Shane Kelly, CCR &
First Nations Mobile Coordinator,
Audiometric Technician

Shane Kelly is from the Sema:th community, within Sto:lo territory. He assists Carter Hearing serve and organize the First Nation mobile clinic in communities. He helps us by being our primary contact and providing the best services he can for our mobile clinics.

Company Overview

Carter Hearing, a proudly Canadian company founded in 2016 by Laura Carter, has its headquarters in Chilliwack and six branch locations in Agassiz, Hope, Princeton, Lillooet, Merritt, and Chase, as well as two fully-equipped mobile clinics. As the only hearing care provider serving the entire Fraser Valley and offering specialized hearing services to First Nation clinics, we are committed to making high-quality hearing care accessible throughout British Columbia.

Mission

Our mission is to provide exceptional hearing care and outstanding customer service to help our patients and clients enhance their quality of life through top-tier hearing services and advanced hearing aid products.

Vision

Our vision is to ensure that individuals within our communities can hear and connect with their loved ones. We aim to further develop our hearing care services in partnership with First Nations and Veteran associations, while empowering our team to grow into a globally recognized hearing care provider.

Corporate Values

Solidarity
Caring for Others
Equity
Equality
Honesty
Commitment
Social Responsibility
Respect

Corporate Objectives

Provide expert support and counseling on hearing care for all our customers.
Create opportunities for individuals to reconnect with their loved ones through our services.
Establish and maintain an environment that prioritizes understanding and meeting customer needs.
Encourage the prevention of hearing disabilities through education and proactive care.

It's Personal...
At Carter Hearing, we are committed to your individual needs with our comprehensive hearing care services

From your initial hearing evaluation to tailored hearing aid fittings, our professional team is committed to guiding you through every step of your hearing journey. We offer a range of services, including hearing aid servicing, ear cleaning with our specialized ear wax removal kits, and access to the latest Bluetooth hearing aids for seamless phone and device connectivity.

Our focus is on providing customized hearing aids that are tailored to your specific hearing profile, ensuring the best possible fit and performance. Whether it’s routine maintenance, adjusting your hearing devices, or upgrading to advanced technology, we’re here to support your hearing health.

Visit one of our Fraser Valley clinics or take advantage of our mobile services to experience top-quality care designed to help you hear better and live better. At Carter Hearing, we believe that better hearing is the key to a healthier, happier life.